Frequently Asked Questions

Below you will find answers to our most Frequently Asked Questions. You may of course have other questions you would like answers to. If so please free free to contact us either by e-mail at sales@lockertek.co.uk or by phone on 01953 718221. 

Q: How do I identify the correct parts for my lockers?

A: You don't have to, our highly trained team of locker experts will help you identify your locker type and all the parts you need. We'll even keep all the information on file for future reference, call our team for assistance on 01953 718221.  

Q: Can I open an account? 

A: Yes of course, we are happy to offer credit accounts to our customers. If you are a school or government body then there is no need to fill in any forms, just send us your purchase order. 

If you are private company please click here to download an account form. Accounts can take up to 14 days to open and any credit is subject to status. Details are available in our terms and conditions.

Q: Can you do a discount for a large quantity?

A: We can on most products, discounts may vary depending on what manufacturer we source them from. Contact our sales team on 01953 718221 for more details.   

Q: How do I know I'm buying a quality product?

A: Before any product makes it onto our shelves it is tested extensively by our technical team to ensure it exceeds stated manufacturer claims on quality, reliability, and safety. 

All products must also carry British & European quality certifications. 

Q: Do you accept returns?

A: As a company, we always take a common approach to returns, if it's a product that we have in stock that can be re-sold then we will be happy to accept returned products.  

We are unfortunately unable to accept returns of factory orders or products that are specifically manufactured for our customers. Please contact our customer services team to discuss any return requests. 

Q: How quickly will I get my order?

A: Lead times vary for each product as they are sourced from suppliers both in the UK and worldwide. Replacement parts that are held in our warehouse are normally despatched the same day for next-day delivery. 

Q: I'm not in the UK, can I still order? 

A: Yes, we welcome orders from all over the world. As shipping rules and costs vary from country to country we would ask all non-UK residents to either email us (sales@lockertek.co.uk) with your requirement or call us on: 01953 718221.